We are passionate about providing you the best products and service. And we do so with utmost efficiency so we can pass on the savings to you.But if for any reason you want to return products bought from us, just let us know within 7 days of receiving your order by emailing us email@example.com with subject line ‘Returns’ and we will jump into action (after all, we are customers too 😊 ).
Now for the not-so-fine print:
Except for certain merchandise such as opened perishable items, opened cosmetics, opened intimate or sanitary goods, opened personal care items, digital downloads, gift cards or items above 8 lbs in volume, we will honor a return with NO re-stocking fee and also issue you a free return shipping label.
For those rare situations when you land up receiving a damaged good, please send a digital photograph and details describing the damage to firstname.lastname@example.org as soon as you can and we will make good on the purchase. No Questions Asked.
For items above 8lbs in volume, we will apply store credit of upto 20% of the price paid upon proof of damage. We won’t be able to honor Buyer’s remorse (when a customer changes his/her mind after purchase) on such products.
We won’t be able to issue a refund for packages where a delivery confirmation has been received from the shipping carrier.
Quality complaints due to taste, touch or smell are generally reported to the manufacturer for a warranty claim. We would be happy to help in such cases by forwarding your complaint alongwith evidence.